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IFS Continues Its Reinvention Through Pruning Part One: Event ...

by P.J. Jakovljevic ... Drawing Database and Drafix Drawings), DGN (a file extension for MicroStation Graphics) and portable document file (PDF) file formats, and upgrade services. ... http:/.../Research/ResearchHighlights/Erp/2005/02/news_analysis/NA_ER_PJ_02_07_05_1.asp - 15k - 2005-02-07 Summary: Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitch

i360technologies

... i360technologies provides implementation and upgrade services of Oracle’s Customer Relationship Management (CRM) and E-Business Suite Applications for the ... http://directory.technologyevaluation.com/profile.aspx?vid=10672 - 3k

ROI Systems Defies The Odds Through Delighted Customers Part Three ...

by P.J. Jakovljevic ... modules, integrated with the existing product), refresh services (ie, reinstall the software using the most current release) and upgrade services (ie, upgrade ... http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_04_03_1.asp - 17k - 2003-06-04 Summary: ROI System is definitely a 'user's vendor' that should raise the bar for customer care best practices amongst its competitors.

The Reinvention of Software Vendors and End-User Value

by Olin Thompson ... Refresh services, Reinstall the software using the most current release. Upgrade services, Upgrade the software from one release to the next. ... http:/.../Research/ResearchHighlights/Erp/2003/05/research_notes/MI_ER_XOT_05_09_03_1.asp - 18k - 2003-05-09 Summary: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the

Free and Open-Source Software (FOSS) Evaluation Center

... Typical Customer Type Ukraine United Kingdom United States University of Illinois/NCSA Open Source License Unlimited incidents Upgrade services Urdu USB ... http://foss.technologyevaluation.com/ - 31k - 2009-03-09

Domain Systems, Inc.

... Data migration Systems integration Custom ERP adapters Custom development including SDK/AIS applications Custom reports Upgrade services From offices in Detroit ... http://directory.technologyevaluation.com/profile.aspx?vid=13047 - 4k

Achieving Growth: New Accounts versus Up-selling to Existing ...

by Olin Thompson and P.J. Jakovljevic ... relationship. Product enhancements, extensions, refresh, or upgrade services, and similar approaches used by IBM become much more appealing. ... http:/.../Research/ResearchHighlights/Erp/2005/04/research_notes/TU_ER_XOT_04_21_05_1.asp - 22k - 2005-04-21 Summary: A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting as their previous top concern. Can enterprise application providers to take advantage of this new focus?

How One Vendor Addresses Support and Maintenance Issues

by P.J. Jakovljevic ... SAP's first upgrade package includes hundreds of enterprise services that enable functional enhancements for human capital management (HCM) and financials ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_27_07_1.asp - 15k - 2007-04-27 Summary: SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

IFS Continues Its Reinvention through Pruning Part Three: Market ...

by P.J. Jakovljevic ... and support revenues) to the customer in an effort to maintain the long-term relationship, such as enhancements, extensions, refresh or upgrade services, etc. ... http:/.../Research/ResearchHighlights/Erp/2005/02/news_analysis/NA_ER_PJ_02_09_05_1.asp - 23k - 2005-02-09 Summary: By selling CAD and payroll applications, IFS may not only control potential damage but also 'kill two birds with one stone' by 1) leveraging Bentley's and Personec's commitment to a true partnership and product integration to boost both parties’ license sales, while streamlining its own operations; and

JD Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1 ...

by P.J. Jakovljevic ... In addition, JD Edwards plans to offer consulting, maintenance and upgrade services for companies looking to build new XBPs that would tie existing systems ... http:/.../ResearchHighlights/BusinessApplications/2001/07/research_notes/EN_BA_PJ_07_03_01_1.asp - 19k - 2001-07-03 Summary: J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures. During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initi