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Lotus Extends Domino for Unified Messaging and Wireless Communications
Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time.
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: MicroMain Corporation provides software and services for computerized maintenance management systems (CMMS)/enterprise asset management (EAM), facility management, and capital planning to organizations worldwide.
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.
: BI White Paper, Integrated BI Solution, VOC, Business Intelligence, Cost Reduction, Warranty Intelligence, Business Analysis, Business KPIs, KPI Analysis, BI Challenges.
6/9/2011 5:13:00 AM
: Attensity Analyze gives customer service organizations the tools to analyze subscriber conversations across external media, including review sites, blogs, forums, Twitter, Facebook, YouTube videos, mainstream news sites, and others, as well as the free-form notes stored in internal sources such as customer relationship management or contact center notes, surveys, and incoming e-mail, and to relate those conversations to internal data on sales figures, inventory numbers, customer service records, and more.
SFA RFP Template
: Sales Force Automation (SFA) RFP Template covers industry-standard functional criteria of SFA that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your SFA software project. Includes: Management of opportunities, sales forecasting, leads, accounts and contacts, activities, territories, contracts, quotes and proposals, partners, analytics, reporting, and more
POS RFP Template
: Point of Sale (POS) Systems RFP Template covers industry-standard functional criteria of POS that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your POS software project. Includes:
Transaction Management, Register Management, Sale Slip Management, Price Management, Inventory Management, Reports and Inquiries, Business Architecture, Product Technology
Apple Displays Its Core in Mac OS X
Apple has opened up the source code for the kernel of their next generation operation system, Mac OS X. Et tu, Redmond?
: apple, mac os, mac operating system, open source, darwin, apple os, Darwin 1.0, advanced operating system core , Mac OS X, Darwin Streaming Server, open source model , Apple software, apple operating system, os technology, Darwin projects , Public Source License , OS licenses, OS licensing program, Mac OS X products , pc os x.
Zoho Joins the Social “Chatter” » The TEC Blog
Zoho Joins the Social “Chatter” » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s
: collaboration, CRM, industry watch, knowledge management, social, Zoho, Zoho Creator, zoho docs, zoho pulse, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Is J. D. Edwards’ xtr@ Ordinary?
J. D. Edwards’ supply chain messaging architecture may make life easier for xtr@ users, but offers questionable benefits for collaboration partners.
: Is J. D. Edwards’ xtr@ Ordinary? Is J. D. Edwards’ xtr@ Ordinary? Steve McVey - April 24, 2000 Read Comments S. McVey - April 24th, 2000 Event Summary Last month in Las Vegas, IBM convened a meeting of executives to discuss current trends in today s digital marketplace and best practices for success. The IBM Supply Chain Executive Conference provided forums for participants from the user community and featured presentations by vendors and partners. Michael Schmitt, senior vice president of B2B
Saba Software: All about People (Cloud) – Part 1 » The TEC Blog
Saba Software: All about People (Cloud) – Part 1 » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more
: 2011 enterprise 2.0, Cloud Computing, collaboration, crowdsourcing, e2conf, goal management, HCM, human capital management, learning management, lms, people performance, performance management, SaaS, saba centra, saba social, saba software, sfsf, social software, SuccessFactors, talent management, web 2.0, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
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