Telephone

Lucent's Octel for Microsoft Exchange

by P. Hayes ... A user can either retrieve his/her messages from a standard touch-tone telephone, or from multi-media enhanced laptops or workstations. ... http:/.../Research/ResearchHighlights/GroupwareMessaging/1999/11/research_notes/PN_GW_MPH_11_99_2.asp - 8k - 1999-11-01 Summary: Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.

A VoIP Primer—Everything You Need to Know about VoIP

by Leslie Satenstein ... VoIP is a very simple concept. Instead of using a traditional telephone company's internal network for voice services, VoIP connections use the Internet. ... http:/.../ResearchHighlights/TechnologySelections/2009/01/research_notes/TU_TS_LS_01_28_09_1.asp - 60k - 2009-01-28 Summary: Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

The Complexities of Quote-to-order and Possible Solutions

by P.J. Jakovljevic ... Some manufacturers of configured consumer products, such as personal computers (PCs), or Internet service providers may use telephone sales and support quite ... http:/.../Research/ResearchHighlights/CRM/2007/11/research_notes/TU_CR_PJ_11_12_07_1.asp - 25k - 2007-11-12 Summary: It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become available.

The Intranet Has Come a Long Way: Where is it Going Next?

by J. Dowling ... The word processing department was cutting costs by eliminating the printed telephone directory and the information systems department was trying to find any ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/07/research_notes/MI_EV_JFD_07_26_02_1.asp - 13k - 2002-07-26 Summary: The intranet was born from the marriage of two opposing business initiatives. The word processing department was cutting costs by eliminating the printed telephone directory and the information systems department was trying to find any reason for playing with HTML. Well, maybe not exactly, but not too

The ROI Dilemma - Part 1 - Look at how bad you Look!

by Bob Riefstahl ... With my feet propped up on the desk in my home/office, I dial the telephone. ... STOP! She's not only there, she answered the telephone herself! ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/01/research_notes/TU_EV_XBR_01_17_03_1.asp - 12k - 2003-01-17 Summary: If you're going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

Fischer’s Prio! SecureSync ~ A Solution to Enterprise Directory ...

by P. Hayes ... For example the employee telephone number may exist in Exchange, NDS, and the HRS database. However, the HRS department may have ... http:/.../Research/ResearchHighlights/GroupwareMessaging/2000/06/research_notes/PN_GW_MPH_06_05_00_1.asp - 16k - 2000-06-05 Summary: Prio! SecureSync combines the proven technologies of Fischer Systems and Siemens, providing over 18 years of combined directory synchronization and management experience. The flexibility and interoperability of the product have certainly captured the industries attention in bringing order to ‘directory

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... He or she wants the issue resolved as quickly as possible, either through self-service or by a knowledgeable agent at the other end of the telephone. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Customer service has historically been provided primarily in person or over the telephone, with limited reference materials available for the customer service ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Customer service has historically been provided primarily in person or over the telephone, with limited reference materials available for the customer service ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.