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Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.
customers without large internal support organizations to consider Linux more readily. Linux will not overtake Windows NT within the next two years (even if it does somehow maintain its near-200% annual growth rate). However, we believe Linux will continue to be in the top three in market share of shipping Oses. We also believe this announcement will allow Red Hat to increase its percentage of the Linux market. Overall, this is positive for current and potential Red Hat Linux users.
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VA Linux Releases NAS Server
Trying to break into the growing Network-Attached Storage market, Linux-based hardware manufacturer VA Linux has announced the release of its 9205 NAS storage
an extensive service and support package - VA's award-winning Total Linux Coverage (TLC) for NAS - including one year of unlimited 24x7 technical support and onsite service and three years of comprehensive warranty coverage. Market Impact VA Linux is trying to cash in on a confluence of two key trends: the rising popularity of Linux, and the growth of the Network-Attached Storage market. While NAS market leader Network Appliance is focusing on the high-end market with their NetFiler 800 series, VA
Red Hat’s Linux Domination Weakens
Red Hat still controls the Linux market, but now it’s getting some competition from SuSE, Caldera, and TurboLinux.
customers want long-term vendor support. For this reason, we recommend larger enterprises stick with one of the top four or five vendors - at least until other vendors grab significant market share. By default, this means potential customers might want to think twice about betting the company on Corel Linux. As mentioned earlier, this is primarily due to their financials; if they can turn the numbers around, this will change our recommendation. As mentioned earlier, TEC's WebTESS software indicates
The Linux Box
The Linux Box is a project management and consulting practice, specializing in open source technology and the Linux platform. The company helps its customers
and porting, and network support services. The Linux Box was formed in 1999 and is headquartered in Michigan, USA.
Linux Laptops from Dell
Dell now has begun selling two models of its laptops with Linux preinstalled.
for Linux programmers to support, though informal sites such as Linux on Laptops offer extensive help. IBM also has made sure Linux works with a model of its ThinkPad laptops, but there were issues with the Windows-only modem and other hardware features. Dell got around the modem problem by using a PC Card modem, the Dell representative said. Market Impact Although IBM was first to announce Linux compatibility for its laptops, Dell is the first major vendor to make one available with Linux
The When, Why, and How of ERP Support for Lean
Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two
and How of ERP Support for Lean Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common.
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.
Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, pred
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization
the Value Proposition of Support and Maintenance? User enterprises are becoming more aware of how software vendors' support and maintenance (S&M) agreements affect their bottom lines, and many are not particularly pleased with what they see. For a definition of the problem, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? and Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? It might be useful at this point to explain, at a very high
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the
Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were being moved
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.
Support - From Reactive to Proactive I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings. There were a number of different themes presented by the members of AGS, but the theme that really caught our attention is SAP’s commitment to moving from reactive
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch
Customer Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it
Embedded Linux for Handhelds
A spate of recent announcements from Lineo, Inc., Red Hat, and others concern the development of
Linux for Handhelds Event Summary 01/25/2000 [Computerworld] - Lineo, Inc. in Lindon, Utah, is now shipping an embedded version of Linux called Embedix. With an additional software layer, Embedix PDA, due in the first quarter of next year, the operating system will be able to run Windows CE applications, the company said. Embedix 1.0 will initially run on Intel x86 and PowerPC processors. It requires a minimum of 8MB of RAM and 3M bytes of read-only memory or flash memory. Bast Inc. in Sonoma,
IA-64 Linux From Red Hat
Red Hat announces the availability of the source code for IA-64 platforms, the first of which will be Intel’s “Itanium” processor, due later this year.
other reason than Itanium support will become a check box when customers consider server OSes. The impact of this announcement on Advanced Micro Devices' forthcoming 64-bit processor, code named Sledgehammer, is presently unclear. AMD says Sledgehammer will have full x86 32-bit and 64-bit compatibility (unlike Itanium), so the need to spend a lot of effort to get code rewritten is not as great. However, we would be more reassured if Red Hat made a similar announcement for Sledgehammer. User
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