Service Account Manager

Application Erosion: More Causes and Cures

by Olin Thompson ... the lever over to the new account side of the scale at the expense of service to existing customers.". "In the old days an account manager was responsible for a ... http:/.../Research/ResearchHighlights/Erp/2005/03/research_notes/MI_ER_XOT_03_26_05_1.asp - 11k - 2005-03-26 Summary: Application erosion is real and it has a significant impact on the long-term value of technology. It can have various causes, but there is a possible solution to each one of them.

Free and Open-Source Software (FOSS) Evaluation Center

... Security auditing services Security Services Security updates Sendmail/Postfix configuration Server Server cluster Service account manager Service level ... http://foss.technologyevaluation.com/ - 31k - 2009-03-09

Pop-up Purchasing Agents

by D. Geller ... materials, reliable and accessible customer service, and on-time delivery of goods and services. Every customer is assigned an account manager who helps ... http:/.../Research/ResearchHighlights/eCommerce/2000/04/news_analysis/NA_EC_DPG_04_18_00_2.asp - 9k - 2000-04-18 Summary: OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that have real business purchasing requirements but do not want to create their own purchasing infrastructure.

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line

by Kevin Ramesan and Katarina Novatzki ... contact management solution includes an account manager, opportunity tracking ... and an e-store manager and is ... and indirect sales, customer service, and marketing ... http:/.../Research/ResearchHighlights/Crm/2004/09/research_notes/PN_CR_KR_09_23_04_1.asp - 16k - 2004-09-23 Summary: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding 'best fit,' customer relationship management, small and medium enterprise mar

The Wizardry of Business Process Management – Part 3 » The TEC ...

... In Bank Card Operations: Multi-channel service; Self-service account opening; Product roll-out; Fraud processing; Customer on-boarding, etc. ... blog.technologyevaluation.com/blog/2009/06/19/the-wizardry-of-business-process-management-–-part-3/ - 69k - 2009-06-19

Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog

... vendor, Webcom Inc., a provider of on-demand/software as a service (SaaS) B2C ... hope there would be access to a mid-level product manager, account manager, or so ... blog.technologyevaluation.com/blog/2007/11/07/vendor-viability-size-vs-customer-intimacy/ - 51k - 2007-11-07

Solomon Stands the Test of Time Despite Changing Masters Part ...

by P.J. Jakovljevic ... which would provide for global service consistency and ... Receivable (AR), Cash Manager, Currency Manager, Multi-Company ... GL account and sub-account numbers can be ... http:/.../Research/ResearchHighlights/Erp/2003/09/research_notes/PN_ER_PJ_09_05_03_1.asp - 20k - 2003-09-05 Summary: Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without any proprietary additions. Furthermore, its sharp focus solely on Microsoft technology from ground up, coined in ''the power of one'' motto (one OS platform - Windows XP/NT/2000, one

Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market ...

by P.J. Jakovljevic ... Analysis, Return Material Authorization (RMA) Detail, Account Manager Opportunity, Continent ... & marketing automation, and customer service activities) should ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_12_02_1.asp - 16k - 2002-06-12 Summary: Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The positive sign is the company’s more manageabl

Customer Relationship Management Strategies Part Two: Creating ...

by Mike Holland and Trinh Abrell ... services program where a technical account manager (TAM) is ... or maintaining such data must account for these ... with a United State Postal Service database. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

Outsourcing Service/Outsource Services Evaluation

... the network security An IT manager provides approval ... and "No" indicates no local account management support ... physical work facilities Self-service Web support ... http://outsourcing.technologyevaluation.com/it-infrastructure/ - 29k - 2009-04-15