Post Implementation Support

Enterprise Systems and Post-implementation Agility—No Longer an ...

by P.J. Jakovljevic ... asp" target="_blank">The Modelling Approach to Post-implementation Agility in ... and supports business software for the management, support, and optimization of ... http:/.../Research/ResearchHighlights/ERP/2006/10/research_notes/VN_ER_PJ_10_16_06_1.asp - 24k - 2006-10-16 Summary: The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But what is really more important is ongoing agility after the installation. Agresso seems to have raised the bar in this regard.

The Post-implementation Agility of Enterprise Systems: An Analysis

by P.J. Jakovljevic & Olin Thompson ... concepts of some pre-implementation flexibility and almost total post-implementation rigidity ... In other words, the ability to support the user company in staying ... http:/.../Research/ResearchHighlights/ERP/2007/03/research_notes/TU_ER_PJ_03_26_07_1.asp - 25k - 2007-03-26 Summary: Very few companies really run standard software applications as 'standard' products, since every business changes constantly. In fact, these companies have found that the agility they wish to attain is in direct conflict with the rigidity of their enterprise systems.

The Modelling Approach to Post-implementation Agility in ...

by P.J. Jakovljevic and Olin Thompson ... sector must be integrated across all processes, and they must support the internal ... aside, we still have a ways to go before post-implementation change becomes ... http:/.../Research/ResearchHighlights/ERP/2006/10/research_notes/TU_ER_PJ_10_11_06_1.asp - 18k - 2006-10-11 Summary: Change happens, and it will always happen in virtually every business environment. The underlying enterprise system should thus be an aid to changing the business, rather than an obstacle, as is the usual case today.

Open Source and Linux, IT Services: Open Source/Extended Solutions ...

... Zudha's services include post implementation support for its products and solutions; research, prototype, and co-product development for life sciences; ERP ... http:/.../software/235-14255/Open-Source-and-Linux-IT-Services/Zudha-Open-Source-Extended-Solutions.html - 4k - 2009-11-18

RFID Implementation: Moving Forward through the Four Phases

by Dylan Persaud ... Usually a business analyst that can configure, interpret, and modify the system for ongoing and post-implementation support becomes necessary. ... http:/.../Research/ResearchHighlights/RFID/2007/09/research_notes/TU_SC_DP_09_17_07_1.asp - 19k - 2007-09-17 Summary: Implementation of a radio frequency identification system is best approached in four phases to ensure its success. Discussed here are the second and third phases, which deal with testing and validation, and the importance of setting up a pilot implementation.

Vendors Strive for Segment Pack Leader Status; Does Retalix ...

by Michael Bittner ... investment (ROI) market messaging, ROI justification, and value assessment tools spanning the project life cycle from pre-sales to post-implementation support. ... http:/.../Research/ResearchHighlights/SCM/2005/10/research_notes/VN_SC_MB_10_18_05_1.asp - 15k - 2005-10-18 Summary: Software vendors strive to be leaders in their areas of expertise and Retalix seems to be no exception. But how do we recognize a segment pack leader and what are the key elements that characterize a supply chain pack leader?

ERP Trivia - Every Why Should Have Its Wherefore Part 1: ERP ...

by P.J. Jakovljevic ... support costs for the year following initial implementation by an average of 20%. In comparing the costs involved in supporting their pre- and post-ERP ... http:/.../Research/ResearchHighlights/Erp/2001/08/research_notes/TU_ER_PJ_08_25_01_1.asp - 16k - 2001-08-25 Summary: We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization, and which pinpoints ERP implementations’ dissatisfactions in no uncertain terms.

Aiming for Agility: Challenges and User Recommendations

by P.J. Jakovljevic ... need for an integrated approach overall, with support for distributed ... Agresso's value proposition of post-implementation agility—resulting from the tight ... http:/.../Research/ResearchHighlights/ERP/2006/10/research_notes/VN_ER_PJ_10_19_06_1.asp - 15k - 2006-10-19 Summary: The preferred agile architecture will rationalize business processes without ripping out current application investments. In such cases, Agresso will have to explain whether its solution can leverage existing applications and fill in the cracks that exist in current business processes.

The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable ...

by P.J. Jakovljevic ... support costs for the year following initial implementation by an average of 20%. In comparing the costs involved in supporting their pre- and post-ERP ... http:/.../Research/ResearchHighlights/Erp/2002/07/research_notes/EV_ER_PJ_07_08_02_1.asp - 17k - 2002-07-08 Summary: We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints enterprise applications implementations’ dissatisfactions in no uncertain terms. One may expect even more bad news in the future given the intricacy of

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Support for multiple databases, including Oracle, IBM DB2, MySQL and Microsoft SQL ... cost of ownership (TCO), while pre- and post- implementation ongoing change ... blog.technologyevaluation.com/.../ - 50k - 2008-01-28