On Site Support and Troubleshooting

Free and Open-Source Software (FOSS) Evaluation Center

... On-line help discussion board for the developer community On-line help discussion board for the user community On-site support and troubleshooting Open Group ... http://foss.technologyevaluation.com/ - 31k - 2009-03-09

Will Recent Acquisition Catalyze Catalyst's Strategy? Part Three ...

by P.J. Jakovljevic ... implementation services, and on-site support for SAP ... Ongoing customer support services monitor system ... modifications, upgrades, and troubleshooting, as needed. ... http:/.../Research/ResearchHighlights/Scm/2004/10/news_analysis/NA_SC_PJ_10_28_04_1.asp - 16k - 2004-10-28 Summary: Catalyst serves customers in several different industries, representing several major vertical market categories, and it targets industries that have the most demanding supply chain requirements, hoping this should enable it to leverage its expertise and experience for competitive advantage.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... systems, search engine, web site, document libraries ... of products and services; diagnostic troubleshooting; information stored ... of the customers and support agents ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... systems, search engine, Web site, document libraries ... of products and services; diagnostic troubleshooting; information stored ... of the customers and support agents ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

At Last—A Complete (and Successful) RFID Implementation

by Dylan Persaud ... on the new system, with some learning troubleshooting techniques as well. ... Have the correct resources on site for hardware and software support, or at ... http:/.../Research/ResearchHighlights/RFID/2007/09/research_notes/TU_SC_DP_09_21_07_1.asp - 27k - 2007-09-21 Summary: A radio frequency identification implementation is a major undertaking for any organization—a project with ample risk of failure. This entire series is a step-by-step guide to the process, with this final part including a comprehensive glossary of key terms for better understanding.

Customer Relationship Management (CRM): crmEZ.net by Vertical ...

... They offer system troubleshooting, as well as help desk ... can be defined as double-byte to support double-byte ... For more information, visit the company's web ... http:/.../software/500-21155/Customer-Relationship-Management-CRM/Vertical-Marketing-crmEZ-net.html - 6k - 2009-11-18

Licking Desktop Problems » The TEC Blog

... Vista is likely to require different troubleshooting, especially with some of the new ... such a way as to prevent a lot of customer support issues from ... Web site: ... blog.technologyevaluation.com/blog/2007/10/26/licking-desktop-problems/ - 39k - 2007-10-26

Keep Your IT Projects Focused with TEC’s Evaluation Centers » ...

... exactly where a vendor does and doesn’t support your requirements ... don’t need to spend time building and troubleshooting complicated spreadsheets ... Web site: ... blog.technologyevaluation.com/.../07/09/keep-your-it-projects-focused-with-tec’s-evaluation-centers/ - 43k - 2009-07-09

The Power of Knowledge -- Knowledge is Power (Part 1) » The TEC ...

... assistance call center volume to web-based self-support. ... t diagnose the problem on the site based on ... proven that service KM can reduce troubleshooting time by ... blog.technologyevaluation.com/blog/2008/12/23/the-power-of-knowledge-knowledge-is-power-part-1/ - 57k - 2008-12-23

Challenges for IT Managers in SMBs » The TEC Blog

... and Decommissioning of both hardware and software, troubleshooting existing applications ... google analytics rid SMBs from requiring IT support to get ... Web site: ... blog.technologyevaluation.com/blog/2008/01/29/challenges-for-it-managers-in-smb/ - 46k - 2008-01-29