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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 notes take


Lotus Notes R5 ~ A Breath of Fresh Air
Lotus Notes has just surpassed the 50,000,000-installed base mark, giving Microsoft’s Exchange server a good “run for the money”.

notes take  PC became faster enabling Notes developers to take advantage of the enhanced physical hardware. Release 3.0 shipped to market in 1993 and added support for the Apple client and Windows NT Server. Three years later, in January of 1996 Notes Release 4.0 shipped to market offering a revamped user interface, which simplified many standard Notes tasks. Two further revisions were released in 1996 and 1997 prior to the current release of Notes 5.0, which shipped in 1999 and has raised more than an eyebrow or

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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United Messaging ~ Ready…Set…Outsource!


We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP Messaging market at 47.5 Million Seats (Probability 70%)

notes take  Pricing for the Lotus Notes offering has not been released, however we expect the offering to be priced by the end of the 1st Quarter of 2000 (Probability 80%). While United Messaging may be the only dedicated messaging ASP, they are not alone in the outsourced messaging services market. UM's primary competition comes from Critical Path, USA.net, Mail.com, and IBM Global services. Secondary tier competition comes from companies such as Digex and EDS; additional competition from major players such as Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

notes take  as e-mails, call center notes, surveys, and private communities. Analyze users can use the insights to measure marketing campaign effectiveness, product launch feedback, customer sentiment, intent to purchase, churn analytics, emerging trend analysis and more, and establish metrics to leverage the voice of the customer as a business asset (Figure 1). Figure 1. Attensity Analyze Attensity Respond . With this application, Attensity provides the means to classify, manage, and route customer conversations in Read More

Inovis Delves into PIM by Snatching QRS Part One: Event Notes


The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).

notes take  QRS Part One: Event Notes Event Summary As recently discussed in Not All Acquisitions Happen: JDA and QRS , the initially seemingly well thought out acquisition between JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000 retail and manufacturing customers, was never Read More

Innovation, Innovation, Innovation: Notes from DSCC 2010 (Day 1)


The Dassault Systèmes Customer Conference (DSCC) 2010 kicked off on November 9th, 2010 in Orlando, Florida. It is the second time that Dassault Systèmes has hosted the customer conference collectively for most of the company’s brands at a single event, with a geographic focus on the Americas (the European Customer Forum [ECF] 2010 is the European equivalence taking place in two weeks). When I

notes take  Innovation, Innovation: Notes from DSCC 2010 (Day 1) The Dassault Systèmes Customer Conference (DSCC) 2010 kicked off on November 9th, 2010 in Orlando, Florida. It is the second time that Dassault Systèmes has hosted the customer conference collectively for most of the company’s brands at a single event, with a geographic focus on the Americas (the European Customer Forum [ECF] 2010 is the European equivalence taking place in two weeks). When I had a little time to reflect after the busy Read More

Take Me to Your Recruiter: What the Mars Mission Tells Earthlings About Hiring


On May 7th, Mars One announced: “Just two weeks into the nineteen-week application period, more than 78,000 people have applied to the Mars One astronaut selection program in the hope of becoming a Mars settler in 2023.” I cannot recall any other job to have been so sought after, other than President of the United States. Of course, no one can actually trace ‘job applications’ for the presidency

notes take  Me to Your Recruiter: What the Mars Mission Tells Earthlings About Hiring On May 7th, Mars One announced : “Just two weeks into the nineteen-week application period, more than 78,000 people have applied to the Mars One astronaut selection program in the hope of becoming a Mars settler in 2023.” I cannot recall any other job to have been so sought after, other than President of the United States. Of course, no one can actually trace ‘job applications’ for the presidency, since such jobs imply a Read More

Six Steps to Effective Inventory Management


You can take two approaches to inventory management: assume it’s a necessary evil and implement an inventory reduction program when cash gets tight, or put an active inventory management process in place, and continually improve the business results. Learn how to view inventory as cash that can be invested in other ways: move from reactive inventory management to lean and active inventory management in six easy steps.

notes take  Steps to Effective Inventory Management You can take two approaches to inventory management: assume it’s a necessary evil and implement an inventory reduction program when cash gets tight, or put an active inventory management process in place, and continually improve the business results. Learn how to view inventory as cash that can be invested in other ways: move from reactive inventory management to lean and active inventory management in six easy steps. Read More

Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies


Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers. Learn how organizations of all sizes can optimize their data centers using KVM and remote technology to set new standards of excellence in reclaiming precious rack space.

notes take  Data Center Real Estate Using KVM and Remote Management Technologies Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers. Learn how organizations of all sizes can optimize their data centers using KVM and remote technology to set new standards of excellence in reclaiming precious rack space. Read More

CEO Perspectives: How HR Can Take on a Bigger Role in Driving Growth


This survey report by the Economist Intelligence Unit investigates whether the human resources (HR) function is forging a close relationship with the CEO. It explores the nature of these working relationships, how they have been affected by the economic downturn, and how they vary across industries and regions.

notes take  Perspectives: How HR Can Take on a Bigger Role in Driving Growth This survey report by the Economist Intelligence Unit investigates whether the human resources (HR) function is forging a close relationship with the CEO. It explores the nature of these working relationships, how they have been affected by the economic downturn, and how they vary across industries and regions. Read More

All Aboard: Effective Onboarding Techniques and Strategies


Onboarding is not a “nice-to-have,” but rather a need-to-have. You spend considerable time and money filling job vacancies—so why not take steps to ensure new hire retention? When you leverage new employees’ experience into competitive advantage, you’ll see greater efficiency, gains in retention and productivity, and the improved company brand that result from an engaged and motivated workforce. Find out how.

notes take  Aboard: Effective Onboarding Techniques and Strategies Onboarding is not a “nice-to-have,” but rather a need-to-have. You spend considerable time and money filling job vacancies—so why not take steps to ensure new hire retention? When you leverage new employees’ experience into competitive advantage, you’ll see greater efficiency, gains in retention and productivity, and the improved company brand that result from an engaged and motivated workforce. Find out how. Read More

Looking for a Better Way


Accounting firm Fox and Fiorino P.A. knew there had to be a better way to take care of billing. With most of its billing being entered manually, no real-time reporting was available to ensure accuracy. So in 2003, the company implemented BillQuick. With this automated time-keeping and billing solution, Fox and Fiorino has improved the quality of its information, reduced overtime, and increased revenues and cash flow.

notes take  for a Better Way Accounting firm Fox and Fiorino P.A. knew there had to be a better way to take care of billing. With most of its billing being entered manually, no real-time reporting was available to ensure accuracy. So in 2003, the company implemented BillQuick. With this automated time-keeping and billing solution, Fox and Fiorino has improved the quality of its information, reduced overtime, and increased revenues and cash flow. Read More

Why You Need to Take Software Evaluation Seriously


Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when

notes take  You Need to Take Software Evaluation Seriously Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when determining their software needs, which often leads them to Read More

Survey: Women in Business Intelligence


Are you a woman working in BI? Do you work with women in BI? Take our survey. This is part of the research for a special report I’m preparing on the role of women in the field of business intelligence (BI). I previously summarized some of the thinking behind this research (Are You a “Data Geekette”?), and I’ve received a wide range of comments on the blog and via Twitter: Most

notes take  Women in Business Intelligence Are you a woman working in BI? Do you work with women in BI? Take our survey . This is part of the research for a special report I’m preparing on the role of women in the field of business intelligence (BI). I previously summarized some of the thinking behind this research ( Are You a “Data Geekette”? ), and I’ve received a wide range of comments on the blog and via Twitter: Most ridiculous thing I've read in weeks... I have been a woman in IT for over 15 years Read More

Retaining your IT staff


By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

notes take  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More

Hosted CRM vs. In-house: Which Direction Should Your Company Take?


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notes take   Read More