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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Why You Need to Take Software Evaluation Seriously
Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Threshold of a New TEC Advisor


I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the doorway to our TEC Advisor online evaluation and comparison application (accessible from our evaluation centers). In the following, I'll explain what it is and how it works. A few years ago I asked on this blog, "How do you

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Software Implementation Gone Awry-As Depicted in These 15 Oscar-nominated Films for Best Picture


As a research analyst for TEC and a contributor to its Blog, I sometimes get the opportunity to mix business-related issues with common everyday pleasures. This past weekend (that incidentally turned out to be a complete write-off weather-wise), and being the movie buff that I am, I decided to sit back and watch a few classic films. After having done so, I was curious about what some of the past

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The Path to ERP for Small Businesses, Part 2: Evaluation of ERP Software


If you’ve gone through the research phase while looking for ERP, the next major step is the evaluation process. At the end of it, you should have a shortlist of products that best fit your needs, which will be used in the final stage: the selection.

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SMB Team On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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Making the Right Decisions with SCOR


In the relentless search for ever-improving returns on investment and market competitiveness, some of the world’s biggest corporations are applying a model known as the supply chain operations reference (SCOR) model to maximize supply chain efficiency. Simply gathering SCOR metrics information is one thing—but how do you actually make this information available to allow optimal decision-making for your business?

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A Very Helpful Tool When You’re Choosing a New Software Solution


If you've ever been involved in selecting a business software solution, you know how tricky it can be. Today’s software systems are quite complex, and it can be very difficult to tell which vendor has the solution best suited for the special needs and business processes of your organization. One way to help avoid making a bad choice is to have a complete list of software functions to refer to.Let

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Advertising Online - A Guide to Successful Market Penetration Part Two: Search Engine Strategies


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The Digital Competitive Advantage: There’s More to E-mail than E-mail


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Aberdeen Group, Pemeco Consulting, and SupplyChainBrain Team Up with Technology Evaluation Centers for TEC Vendor Challenge - ERP Distribution


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IBM’s DB2 Tops TPC Benchmark List


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Information Lifecycle Management: Separating the Hype from Reality


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10 Questions to Ask When Choosing a Midmarket ERP Solution


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Dynamics GP Case Study: Angie's List


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