Help Desk or Support Services Software

TEC Products

ERP for Services (Non-manufacturing) Evaluation Center http://erp.technologyevaluation.com/services/ ERP Services (Non Manufacturing) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=1&productId=2100 HCIMS - Help Desk RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=17&productId=1981

Free and Open-Source Software (FOSS) Evaluation Center

... Hardware Setup Health Care Health informatics Hebrew Help desk or support services (hardware) Help desk or support services (software) Heterogenous partition ... http://foss.technologyevaluation.com/ - 31k - 2009-03-09

ERP for Services (Non-manufacturing): TeamHeadquarters by Entry ...

... The help desk software can manage reactive activities like support requests, incident tracking, and ... It also has queues and tickets managed services. ... http:/.../439-19387/ERP-for-Services-Non-manufacturing/Entry-Software-Corporation-TeamHeadquarters.html - 3k - 2009-11-18

PPM for Professional Services Automation: TeamHeadquarters by ...

... The help desk software can manage reactive activities like support requests, incident tracking, and ... It also has queues and tickets managed services. ... http:/.../PPM-for-Professional-Services-Automation/Entry-Software-Corporation-TeamHeadquarters.html - 3k - 2009-11-18

StayinFront, Inc.

... You may chose the entire range of services, or tailor ... point of accountability from implementation, client support, training and help desk through to ... http://directory.technologyevaluation.com/profile.aspx?vid=14608 - 6k

VMC

... technical communications, helpdesk services, technical support and telesales ... testing, hardware testing help desk, help desk, help desk software testing ... http://directory.technologyevaluation.com/profile.aspx?vid=13519 - 4k

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II) ...

... which will provide implementation, training and help desk and support services, as well as maintenance, disaster recovery, and support for new store ... blog.technologyevaluation.com/.../02/04/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-ii/ - 51k - 2008-02-04

Evaluating the Total Cost of Network Ownership

by Lynn Koller ... Help desk services, maintenance support, and disaster recovery plans are arranged. Upgrade. At some point (often too soon), hardware and software becomes ... http:/.../research/researchhighlights/executiveview/2000/07/research_notes/ga_ev_lk_07_26_00_1.asp - 22k - 2000-07-26 Summary: The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... the sales and marketing of products and services. ... the effectiveness of employee help desk operations while decreasing internal technical support costs. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Enterprise Application Players Keep Refining Value Propositions

by P.J. Jakovljevic ... End User Services. The Help Desk Application Management service provides technical support twenty-four hours a day, seven days a week to augment ... http:/.../Research/ResearchHighlights/Erp/2005/04/news_analysis/NA_ER_PJ_04_14_05_1.asp - 26k - 2005-04-14 Summary: Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP have allied to deliver 'software as a service' and Oracle/PeopleSoft are also offering hosted solutions, suggesting that 'software as a service' are here to stay.

Outsourcing, Applications Software: Application Software Services ...

... prototyping, design, implementation, maintenance, and customer support. Migration services, quality assurance testing, and help desk services are also ... http:/.../Outsourcing-Applications-Software/California-Software-Labs-Application-Software-Services.html - 4k - 2009-11-18