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Abstract: Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.
PubDate: 7/27/2006
Abstract: Yahoo tossed Inktomi’s shoes but left the door open for a 'just friends' arrangement behind closed corporate doors. Meanwhile, Inktomi delivers behind the biggest closed door of them all, and doesn’t want a tip.
Abstract: Great service is the number one reason customers cite for being loyal and recommending companies to friends and colleagues. On the flip side, 80 percent of customers say they stopped doing business with a company because of a bad services experience—and that they’ll never do business with that company again. Learn about a proven and practical approach to delivering great service and reaping critical customer benefits.
Abstract: Great service is the number one reason customers are loyal and recommend companies to friends and colleagues. But on the flip side, 80 percent of customers say they stop doing business with a company because of a bad service experience—and that they’ll never do business with the company again. Find out how you can gain the essential service capabilities, both online and at the service center, to keep your customers loyal.
Abstract: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with 'that company.' Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.