With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work cut out for them despite their recently unveiled sound strategy and product offering.
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a la QuickBooks , DacEasy or Peachtree, and are looking to their original provider for functional expansion opportunities in contact management/sales force automation (SFA), CRM, HR/Payroll, and so on. Often in that quest, they turn to a trusted adviser (e.g., their accountant) for advice. Also, they require applications that are flexible enough and customizable to meet their business processes rather than the other way around (i.e., the company bending as to meet the business processes rigidly defined