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Abstract: Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road
map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.
PubDate: 2/15/2008 2:37:00 PM
Abstract: To automate processes, business users and IT must work together as a team. The combination of technology infrastructure, process flow, and business requirements all needs to be translated into a process map to enable automation to occur. This process discovery effort, and adjusting the process map to manage change, is the most significant challenge of business process management (BPM) projects.
Abstract: Mercator Software, formerly known as TSI International Software, reported higher than forecasted marketing expenses, a new CFO, and missed their earnings estimate by 4 cents a share (predictions were 8 cents a share). Despite the resultant sharp drop in market capitalization, Mercator’s capabilities in the areas of XML and enterprise application integration are still solid.
Abstract: It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be needed. A failed implementation will paralyze the operational capabilities of a health care organization, but the right methodology will help ensure a successful implementation.
Abstract: To find out what you need to know about erp systems for growing small or midsized businesses, download your copy of from accounting to erp: a road ...
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Abstract: What’s new at EAI vendor Mercator Software? TEC updates a report from August 2000. Mercator Software has found themselves on a long and rocky road, where the bumps have included loss or reassignment of most of their executive management team, a precipitous drop in market capitalization, and an uncertain future. On the upside, Mercator has announced a 50% increase in revenue for October and November 2000 compared to the same period in 1999, and also announced a major sale to Amazon.com.
Abstract: Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.
Abstract: The basic spreadsheet and accounting programs you’ve relied on ’til now won’t help your growing business eliminate decision-making bottlenecks, reduce IT costs, increase productivity, or improve the customer experience. To do all that requires an enterprise-wide, integrated software system. Learn how an integrated system can help take your business to the next level, and how to ensure you get the right system for you.
Abstract: With ever-changing technology, businesses often spend too much time and money trying to sustain their outdated systems. But is it possible to maintain a legacy system without the substantial costs of frequently updating it? By adopting service-oriented architecture (SOA)—which provides a suite of automated tools and services for migrating and extending legacy platforms—businesses can maximize quality and minimize costs.
Abstract: Many significant business initiatives and large IT projects depend upon a successful data migration. But when migrated data is transformed for new uses, project teams encounter some very specific management and technical challenges. Minimizing the risk of these tricky migrations requires effective planning and scoping. Read up on the issues unique to data migration projects, and find out how to best approach them.
Abstract: Communication between companies is critical for smooth and effective commerce. Delays in information delivery may seriously affect a company’s profitability. But many companies don’t see that automating business communications can improve document delivery, and still rely on slow methods. Find out how you can improve the efficiency of your document delivery process by using common applications to simplify forms and more.
Abstract: Sales and use tax compliance is serious business. To reduce your risk of facing a costly audit, you need to invest time and effort up-front by formulating a transaction tax policy. Responding effectively to audits involves knowing about your company, your operations, and your resources. Find out why a tax policy is important to your organization and how to make it part of your business process and procedures.
Abstract: The highly competitive product manufacturing market makes true product lifecycle management (PLM) inevitable. PLM helps companies map product requirements to features, obtain control over product data, preserve product knowledge assets, and enter into the new paradigm of modular product development.
Abstract: The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?
Abstract: At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords, orientation appointments and a map of the best route to the coffee room. This shoemaker is now sharing its employee transition management technology with everyone’s children.
Abstract: Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.
Abstract: A growing measure of business performance is financial performance management. Leveraging business intelligence (BI) to map business performance goals requires integrating and consolidating information. Systems Union is embarking on a strategy to triumph in this market.
Abstract: In order to return from oblivion SSA continues with more decisive moves to put itself back on the global enterprise applications map. Renaming itself as SSA Global Technologies (SSA GT) was one of the moves. It has recently acquired MAX International, a move to expand its offerings into the small and medium enterprise market. Will the market witness another Baan-like resurrection of a fallen ERP vendor?
Abstract: The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.